Return Policy

Cancellation and Refund Policy:

  • Equipment orders canceled or returned will incur a 20% restocking fee + "actual" shipping charges both ways. NOTE: No returns accepted for electrical items.

o No exceptions

o No returns allowed without RMA

  • Live plant orders can not be cancelled or delayed if the plants have already been harvested.

o No exceptions

  • This includes our "Custom Aqua-Scape" service. After we have done the work to design an aqua-scape, cancellations are NOT accepted. At the point of the completion of the service, we often have several hours of time spent.

o No exceptions

  • Refunds are never given on shipping charges.
  • Shipping charges are computed "real time". If a problem occurs and the system cannot communicate with the UPS server, the estimated rates could be inaccurate.

Refused Shipment Policy:

  • Any order refused at the time of delivery will result in NO refunds or credits 
Warranty and Out of Stock Policy:
  • All items that carry a manufactures warranty must be handled through the manufacturer.
  • If we are short on a plant item, we reserve the option to substitute. We will do our very best to give a substitute that is satisfactory and we always give some free extra plants with any substitution. We have a 99.71% fill rate.
  • If we are short several items at the time of shipping, we will contact you to approve the substitutions BEFORE we ship your order. 
Problem with Order:
  • We must be notified by within 2 hours of delivery and a photo of damaged items emailed within 2 hours. Please unpack your order and lay it out. Take good photos so we can match the items up to your order.
  • Live plant orders must be signed for when delivered. Perishable items left outside in hot/cold weather are not covered.
  • By placing an order, you, the customer, agree to all these terms and conditions.
  • When you place your order, please do so only after reading all of the above info. Thank you.